Refund policy
We want you to love your purchases, but if you encounter any issues, please reach out to us with details of the original order number and the item(s) in question. Returns are accepted only if the item is damaged or if you received the wrong item. Please note that we do not offer exchanges.
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Damages and Issues
Please take a moment to inspect your order upon receipt. If you find any defects, damage, or receive the wrong item, contact us right away. We’ll evaluate the situation and make it right. Returns and refunds are available only for damaged, defective, or incorrect items with proof of purchase.
Return Process
Any returns must be agreed upon by our customer service team and the customer before items are shipped back.
To start the return process, please contact our customer service team within 14 days of receiving your order. After 14 days from the receipt of the order, we cannot accept any return or refund, even if the item is damaged, defective, or incorrect.
To qualify for a return, the item must be in the same condition that you received it: unused or unworn, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If your return is approved, we’ll process your refund, which will be credited to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
Refunds are issued only to the original payment method used for the purchase. We do not provide refunds via bank transfer or any other method.
If more than 15 business days have passed since we approved your return, please contact us through our customer service page.
Refunds are available only for returns that are approved and agreed upon by the customer and our customer service team before they are returned to us. We do not take responsibility for return shipping costs, customs fees, or lost packages resulting from unapproved returns.
If you receive damaged, defective, or incorrect items, we will refund the item amount. For partial returns, only the item amount will be refunded. Original shipping fees, duties, and taxes included in the original order payment are not refunded.
Returns or cancellations for unwanted or mistaken orders are not accepted once the order has entered the packing stage.
For any questions or further assistance, please contact our customer service team. We’re here to help!
Important Note Regarding Failed Deliveries
If a delivery is unsuccessful due to unpaid fees, customs clearance issues, refusal to accept the shipment without prior notification following dispatch from our warehouse, or other circumstances resulting in the package being undeliverable and returned to us, the customer will be responsible for covering any costs related to the return. This includes, but is not limited to, original shipping fee, return shipping, handling fees, and any applicable customs or duties. Orders returned or marked as failed delivery without prior communication and approval from our customer service team are not eligible for a refund. Under unique circumstances, if a refund is issued, all related costs will be deducted from the refund amount.
If the package is successfully returned to us in acceptable condition, a refund will be issued after deducting the relevant fees. However, if the shipment is discarded, destroyed, or otherwise rendered unrecoverable during the return process, no refund will be issued. We are not responsible for decisions made during this process and are under no obligation to provide further details beyond official tracking information.
We do not offer reshipment in such cases and the transaction will be considered final.